Tool Dealer postage rates may vary for Northern Ireland, Scottish Highlands & Islands, the Channel Islands and the rest of the European Union. Tool Dealer strives to post all items out within 24 hours of receiving payment (not including weekends and public holidays). All Tool Dealer items are sent by Royal Mail or Parcelforce services. Delivery time depends on the service chosen at checkout. Please note, Royal Mail does not class items lost until 14 days have passed.
Recorded mail or other traceable means are required for returned items in order for refunds to be processed. Should the parcel become lost, Tool Dealer cannot refund or replace an item without a proof of postage.
Please email in advance stating your reason for return, name, address, and package tracking number. This will ensure your return is processed as quick as possible.
Unwanted items may be returned within 30 days of receipt for a refund if the item is in unused, saleable, original condition & packaging. Unwanted items must be sent by traceable means at the buyer’s cost to Tool Dealer, Alwyn Park, Over Road, Willingham, Cambridge, CB24 5EU.
We will arrange pickup for heavier items or faulty goods.
Goods that develop a manufacturer fault within 30 days of receipt will be collected by us at no cost to the buyer and then refunded, repaired or replaced subject to our inspection.
Should a product develop a manufacturer fault outside of the 30-day guarantee, you will be offered a repair, like for like replacement or partial refund depending on the age of the item.
Any postage costs incurred by the buyer outside of the 30-day guarantee will not be refunded, Tool Dealer will cover any costs incurred in sending out replacements.
We do not take responsibility for damage whilst in transit or by misuse or mistreatment of the product.
If they have not yet been dispatched, orders can be canceled by phone on 01954 261017 or by emailing firstname.lastname@example.org. If you do wish to cancel an order, please contact us immediately as items are usually shipped the same or following day.
If you wish to cancel an order after an item has been dispatched, please see returns policy.
30 Day Guarantee
Tool Dealer offers a 30 day money back guarantee on all our stock.
The guarantee applies to all items purchased on or after 17th March 2015, and is subject to the terms of our returns policy (see ” section).
The guarantee is with Alert Trade Ltd (Tool-Dealer) and is not affiliated in any way with our suppliers or the item’s manufacturers.
Your item is not covered for the following
1. Having been used for anything other than it’s intended purpose.
2. Modified by anyone other than Alert Trade LTD.
3. Neglected or improperly maintained.
4. Accidental damage.
5. After significant wear and tear caused by normal use.
6. Some of our products are made for use by professionals and should not be used without correct working knowledge of said product, in these cases professional items will not be covered if they have been used in a home or unacceptable environment, or by incompetent or untrained persons.
All repairs, replacements or credits issued are at the discretion of Alert Trade LTD, we reserve the right to refuse such service.
Tool Dealer is owned and operated by Alert Trade Ltd. VAT No. 115864704.