Tool Dealer postage rates may vary for Northern Ireland, Scottish Highlands & Islands, the Channel Islands and the rest of the European Union. Tool Dealer strives to post all items out within 24 hours of receiving payment (not including weekends and public holidays). All Tool Dealer items are sent by Royal Mail or Parcelforce services. Delivery time depends on the service chosen at checkout. Please note, Royal Mail does not class items lost until 14 days have passed.
Recorded mail or other traceable means are required for returned items in order for refunds to be processed. Should the parcel become lost, Tool Dealer cannot refund or replace an item without a proof of postage.
Please email in advance stating your reason for return, name, address, and package tracking number. This will ensure your return is processed as quick as possible.
Unwanted items may be returned within 30 days of receipt for a refund if the item is in unused, saleable, original condition & packaging. Unwanted items must be sent by traceable means at the buyer’s cost to Tool Dealer, Alwyn Park, Over Road, Willingham, Cambridge, CB24 5EU.
We will arrange pickup for heavier items or faulty goods.
Goods that develop a manufacturer fault within 30 days of receipt will be collected by us at no cost to the buyer and then refunded, repaired or replaced subject to our inspection.
Should a product develop a manufacturer fault outside of the 30-day guarantee, you will be offered a repair, like for like replacement or partial refund depending on the age of the item.
Any postage costs incurred by the buyer outside of the 30-day guarantee will not be refunded, Tool Dealer will cover any costs incurred in sending out replacements.
We do not take responsibility for damage whilst in transit or by misuse or mistreatment of the product.